Stockalyze

STOCKALYZE => Troubleshooting & Bug Reports => Topic started by: Gabriel on September 07, 2023, 03:33:12 PM

Title: My pro license
Post by: Gabriel on September 07, 2023, 03:33:12 PM
Hi, i have bought a license pro for 1 month.
It was billed twice in my credit card and I did not receive the license.
Title: Re: My pro license
Post by: Sacha on September 07, 2023, 03:37:40 PM
Hi Gabriel,
Sorry for the problem you faced.
We checked the record and we couldn't find any payment from your email-id. Can you please check again your credit card statement? If you think your card was charged even once then please send us the details like date of payment, reference number etc. We will ask 2checkout (our payment service provider) about it.

Regards,
Sacha