Hi Pedro,
We regret that you are facing problem while purchasing Stockalyze. Can you elaborate a little on what exactly is the failure? The purchase gateway of Stockalyze is handled by 2checkout.com and we can report to them about the problem you faced. You can try again and report the problem to us. We will certainly make sure that it is resolved.

I'd like to know why I couldn't finish my purchase process. Is there any unfeasibility to buy from Brazil. Could you explain me, please?

Thanks

Hi Gabriel,
Sorry for the problem you faced.
We checked the record and we couldn't find any payment from your email-id. Can you please check again your credit card statement? If you think your card was charged even once then please send us the details like date of payment, reference number etc. We will ask 2checkout (our payment service provider) about it.

Regards,
Sacha

Hi, i have bought a license pro for 1 month.
It was billed twice in my credit card and I did not receive the license.

OK - thanks.  Good Luck!

Hi Tony, I am glad you found the solution to the problem but Stockalyze shouldn't crash, no matter what the input is. Can you please post the file here and a screenshot of the dialog? That will help me create the same crash here and then I will make a fix.

Thanks

Well, I'm an idiot. I discovered that the delimiters were set to TAB and COMMA. Which makes sense that it would treat those commas as delimiters.

My bad. Sorry.

Tony

Hi Sacha. I hope all is well with you.

I discovered an issue with scanning stocks.
If I have a CSV file with Tickers, Name, Exchange in columns.
And if the Name has a comma in it, Stockalyze seems to treat it as a tab stop when it wants to add missing tickers to the database, and crashes.
When I removed all commas from my list Stockalyze ran successfully.

I can get around it by removing commas.

Thanks,
Tony

Sorry to know that you are having trouble and also for my late response. There are reasons I am not able to spend enough time on Stockalyze. Please don't worry about number of license. I have already increased it to 10.

Now, comping back to your problem, I didn't get what does "my API tab doesn't work" mean? Can you please elaborate it more? Rest assured that your problem will be resolved. Please let me know what exactly is the problem.
Sorry again for my late response. :)

I bought a lifetime license transaction number 2COXXXXXXXX and I have it installed on my desktop computer.  But every so often it goes wrong and I have to re-install it,  Today July 5, 2032 was such an instance.  When I went to run it I was invited to update it and I did.  However, when after updating I tried to run it it froze.  Re-booted, tried a second time and it froze again.   So I deleted it and re-installed the original version and this time got a message saying I was on my 4th installation and could have just 1 (one) more installation only.   And now my API tab doesn't work.  What's going on?

Thanks in advance,

N.D. Fay.