Author Topic: failed to register this product  (Read 979 times)

Joel

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failed to register this product
« on: July 29, 2018, 10:04:01 AM »
Hi Sacha,

I am trying to register my perpetual license without success. I tried with the latest version but as the licensing moved to subscription mode only I did not expect it to work. I uninstalled and re installed v20171112 but still get the error message. I am running W10 v1803 and I have a working internet connection BUT when I want to use the 'report a Problem' functionality, it seems the message cannot be posted and an error box pops up asking to 'check my internet connection'? I now reached the 'too many attempts for registration' threshold...

Do you have any advise on what I should do to make it work again?

Many thanks in advance

Sacha

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Re: failed to register this product
« Reply #1 on: July 30, 2018, 08:28:52 PM »
Can you please download afresh and try again?
I have also copied your license for new version that you can use for 6 months with same activation key. You can keep using Stockalyze 2014 as long as you wish and it is available for download from same download page.

Please let me know if you need any more help.

Thanks,
Sacha
Stockalyze Support
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Joel

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Re: failed to register this product
« Reply #2 on: August 01, 2018, 01:46:46 PM »
Registration succeeded! Many thanks for your support :)