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Messages - Sacha

#406
General Discussion / Re: how to update charts??
August 21, 2018, 10:05:49 PM
The reason of the problem you are facing might be because you are using Google symbols. Google has stopped it's free data service and so please use Yahoo symbols.
#407
Google has stopped it's free data service. Please use Yahoo symbols.
#408
I have increased your number of licenses to 10. You can try again, it should be successful.

Regards,
Sacha.
#409
I understand this can be a problem. If you provide the list of all indices you are interested in then we can make it part of the product. Basically we need a list of Yahoo symbols and name of index. Something like what is present in  attached file IN.NSE.INDEX.dat. First column contains Yahoo symbols and second column contains name of index. I could also fetch the list of all indices of NSE. They are present in NSE-INDICES.txt. I guess this is what you are interested in. If so then please provide the list of all symbols you are interested in and we can make that part of the product immediately.

Thanks,
Sacha
#410
Hi Hameed,
Unfortunately Google has stopped it's service and so if you are still using Google symbols then please use Yahoo one.
Please give it a try and let me know if it solves your problem.

Thanks,
Sacha
#411
Troubleshooting & Bug Reports / Re: Registration
August 19, 2018, 03:08:08 PM
Can you please try again?
#412
Troubleshooting & Bug Reports / Re: data not uploading
August 17, 2018, 02:55:31 AM
Please use Yahoo symbols. Google has stopped it's service.
#413
Troubleshooting & Bug Reports / Re: chart updates
August 12, 2018, 03:45:50 PM
Yes, Google has withdrawn it's stock price service and so you might be facing problem if you used Google symbols. If you switch to Yahoo symbols then it should be OK.
We will add other data providers to resolve this kind of problem.
#414
Troubleshooting & Bug Reports / Re: error 126
August 11, 2018, 02:23:59 AM
I regret that you had this problem. Unfortunately there had problems with symbols of Indian stock market. Yahoo has changed it's symbols for BSE and Google has stopped it's service. But the latest version has updated symbols for Yahoo and other user has confirmed that it is working fine. Can you please tell me what build date is shown in Help->About?

Thanks,
Sacha
#415
Hi Divya,
Thanks for confirming that Yahoo charts are working. Google has taken down it's stock price service. May be we will have to remove Google as data source. I will wait for sometime to see if the service is restored by Google, otherwise I will remove that from Stockalyze.

Thanks,
Sacha
#416
Feature & Enhancement Requests / Re: Charts Updation
August 10, 2018, 03:01:13 AM
In the latest update we have added all the symbols that are available on nse-india website. If you miss anything please let us know.

Thanks,
Sacha
#417
Troubleshooting & Bug Reports / Re: Charts not opening
August 10, 2018, 02:59:51 AM
Can you please download latest version and try again?
#418
Feature & Enhancement Requests / Re: Charts Updation
August 08, 2018, 01:58:52 AM
Yes, we will do it after we fix the data download problem.

Thanks for reporting.
#419
Troubleshooting & Bug Reports / Re: Charts not opening
August 08, 2018, 01:57:44 AM
Sorry for late response. I wasn't well and so the delay.

Yes, we acknowledge there is a problem with Google data in general and also with Yahoo data for Indian stocks. We are looking into it and will release a new update soon.

Thanks,
Sacha
#420
Can you please download afresh and try again?
I have also copied your license for new version that you can use for 6 months with same activation key. You can keep using Stockalyze 2014 as long as you wish and it is available for download from same download page.

Please let me know if you need any more help.

Thanks,
Sacha