Hi Brian,
An email with the details of your transaction ID is sent. Please let us know if you need any other help.

Hi Sachin,

Sorry to know that you are having problem in buying the license.

Can you please tell me what exact problem you are getting? I tried myself to see if there is a problem and I see the Paypal method is there and you can click on that to pay using paypal or credit card.

If you can post a screenshot or give details of the error you are getting we can forward the information to 2checkout.com who handles our payment service.

I will wait for your response.
Thanks.

Hi Javir,
You can get the 1 hour timeframe charts in the LITE version as well, just that you can create only one such chart. To create more intraday charts you need license for Stockalyze Pro.

To create intraday chart you need to chose the adequate data provider, unfortunately not all data providers support all markets. So, you need to see which one suits your need. See the video of Intraday Chart here: https://stockalyze.com/technical-analysis-demonstration.html for an example about how to setup data provider. You may need to try other data providers depending on the market you are interested in.

Please let me know if you need any more info. I will be glad to help.

Hi Hubb,
Sorry for the late reply, holiday shutdown was going on and so the delay.

You can simply continue to use your old email-id for the purpose of registering Stockalyze. The email-id while registering is only to check if it matches with the one that was used to purchase the license. It has no other use. Regarding the number of installations, you might have installed on a machine and not uninstalled it. But anyways, if you need more license then just ask for it, available count can be increased on demand.

I hope I have answered you adequately. Please let me know if you need more info.

A new update of Stockalyze is released.

In this release many bug fixes and improvements have been made.
Stockalyze now has support for backtesting of short selling positions too.

Going forward it is expected that more frequent updates of Stockalyze will be released.
If you want some new feature or an improvement then please contact us and suggest.

Hi Pedro,
We regret that you are facing problem while purchasing Stockalyze. Can you elaborate a little on what exactly is the failure? The purchase gateway of Stockalyze is handled by 2checkout.com and we can report to them about the problem you faced. You can try again and report the problem to us. We will certainly make sure that it is resolved.

Hi Gabriel,
Sorry for the problem you faced.
We checked the record and we couldn't find any payment from your email-id. Can you please check again your credit card statement? If you think your card was charged even once then please send us the details like date of payment, reference number etc. We will ask 2checkout (our payment service provider) about it.

Regards,
Sacha

Hi Tony, I am glad you found the solution to the problem but Stockalyze shouldn't crash, no matter what the input is. Can you please post the file here and a screenshot of the dialog? That will help me create the same crash here and then I will make a fix.

Thanks

Sorry to know that you are having trouble and also for my late response. There are reasons I am not able to spend enough time on Stockalyze. Please don't worry about number of license. I have already increased it to 10.

Now, comping back to your problem, I didn't get what does "my API tab doesn't work" mean? Can you please elaborate it more? Rest assured that your problem will be resolved. Please let me know what exactly is the problem.
Sorry again for my late response. :)

Hi N.
Its not defunct but the code signing certificate has expired and renewing that is taking time and so lately I am not able to focus on it much. I hope it will be back on track soon.

Hi Stu,
Thanks for liking Stockalyze. As of now there is no way to save P&F chart. I will add this feature and I will let you know.

What exact problem you are having? You should be able to use paypal to pay in the checkout.

Hi Tony,
I tried but cannot reproduce this issue on my computer. Which version of Windows you are using?

Hi Maurico,
Sorry for completely missing your posts.
I am able to create chart and add all these stocks to watchlist.
Can you please give it a try again? If the problem persists then I can resolve this by working on your computer using Google Chrome Remote Desktop.
Please let me know if you need help.

Are you having any trouble purchasing from the website?