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Messages - Sacha

#1
Hi Huub Poppelaars,
Unfortunately the answer to your first 2 questions are that the behavior is as expected and you did nothing wrong. If you think Composite Indicators should have these features then I can add them in new update.
The answer to the 3rd question is that it is possible to delete a composite indicator but not from within the Stockalyze. You need to delete a file at "%appdata%\Lunetek Software\Stockalyze\composites", the name of the file is same as the name of the composite indicator. After you delete this file you need to restart the Stockalyze to make it forget about the composite indicator.
I will add this feature in next update.
#2
Yes, it is possible. Just right click on the backtest report and click on  'Export as CSV'. Done. :)

Please let me know if you face any issue.
#3
Hi Ravi,
I have increased your license count. Please try again.
#4
I have increased your number of licenses. Please try again.
#5
Hi Tony,
Sorry for late response. I had read your query but it slipped off my mind to respond earlier.
If I have understood your question correctly then you want to correct the exchange names of the stock symbols you had added to the Stockalyze. If that is so then please read on.

You don't actually need to manipulate the Stockalyze database. You can just delete the price-hist.lyzdb, it will get automatically created again, but before you do that you should close the Stockalyze first. This file is places in "%localappdata%\Lunetek Software\Stockalyze\data".
And before starting Stockalyze again then delete all files in "%appdata%\Lunetek Software\Stockalyze\yahoo_data_download\user_index". This path is for yahoo symbols, if you had added symbols for other data providers then change the path accordingly.
Now, start the Stockalyze and add your symbols again.

If you follow these steps then all the price history will be downloaded from start whenever they will be needed. In case you care about that or you want to take shortcuts you can do other things. Like instead of deleting all files in "%appdata%\Lunetek Software\Stockalyze\yahoo_data_download\user_index" you modify them, they are just text files. You can even create new files. You can copy the file names from "%programfiles(x86)%\Lunetek Stockalyze\data\yahoo_data_downloader".
You can freely delete the tables or their entries in price-hist.lyzdb. You can take backup of this file before you do that.

Please let me know if you need help.


Happy Stockalyzing.
#6
Troubleshooting & Bug Reports / Re: crash with text input
February 03, 2024, 04:53:25 PM
Hi Brain,
I am happy to let you know that we just released a new update that has the fix. Please try again and let us know if you have any issues.
#7
Troubleshooting & Bug Reports / Re: crash with text input
February 03, 2024, 01:27:12 PM
Hi Brian,
Thank you for reporting this issue. I am able to see the problem myself when I tried on Windows 11. So, please expect a fix soon. I will post you when we release an update containing the fix.
#8
Hi Brian,
An email with the details of your transaction ID is sent. Please let us know if you need any other help.
#9
General Discussion / Re: Buying
January 29, 2024, 04:19:04 PM
Hi Sachin,

Sorry to know that you are having problem in buying the license.

Can you please tell me what exact problem you are getting? I tried myself to see if there is a problem and I see the Paypal method is there and you can click on that to pay using paypal or credit card.

If you can post a screenshot or give details of the error you are getting we can forward the information to 2checkout.com who handles our payment service.

I will wait for your response.
Thanks.

#10
General Discussion / Re: Lower Timeframe
January 03, 2024, 12:17:12 PM
Hi Javir,
You can get the 1 hour timeframe charts in the LITE version as well, just that you can create only one such chart. To create more intraday charts you need license for Stockalyze Pro.

To create intraday chart you need to chose the adequate data provider, unfortunately not all data providers support all markets. So, you need to see which one suits your need. See the video of Intraday Chart here: https://stockalyze.com/technical-analysis-demonstration.html for an example about how to setup data provider. You may need to try other data providers depending on the market you are interested in.

Please let me know if you need any more info. I will be glad to help.
#11
Hi Hubb,
Sorry for the late reply, holiday shutdown was going on and so the delay.

You can simply continue to use your old email-id for the purpose of registering Stockalyze. The email-id while registering is only to check if it matches with the one that was used to purchase the license. It has no other use. Regarding the number of installations, you might have installed on a machine and not uninstalled it. But anyways, if you need more license then just ask for it, available count can be increased on demand.

I hope I have answered you adequately. Please let me know if you need more info.
#12
News and Updates / A new update is released
December 04, 2023, 03:51:58 PM
A new update of Stockalyze is released.

In this release many bug fixes and improvements have been made.
Stockalyze now has support for backtesting of short selling positions too.

Going forward it is expected that more frequent updates of Stockalyze will be released.
If you want some new feature or an improvement then please contact us and suggest.
#13
Hi Pedro,
We regret that you are facing problem while purchasing Stockalyze. Can you elaborate a little on what exactly is the failure? The purchase gateway of Stockalyze is handled by 2checkout.com and we can report to them about the problem you faced. You can try again and report the problem to us. We will certainly make sure that it is resolved.
#14
Troubleshooting & Bug Reports / Re: My pro license
September 07, 2023, 03:37:40 PM
Hi Gabriel,
Sorry for the problem you faced.
We checked the record and we couldn't find any payment from your email-id. Can you please check again your credit card statement? If you think your card was charged even once then please send us the details like date of payment, reference number etc. We will ask 2checkout (our payment service provider) about it.

Regards,
Sacha
#15
Hi Tony, I am glad you found the solution to the problem but Stockalyze shouldn't crash, no matter what the input is. Can you please post the file here and a screenshot of the dialog? That will help me create the same crash here and then I will make a fix.

Thanks